FAQ

Jumbotron & LED Screen Solutions: Your Questions Answered

Products/Services: Jumbotron & LED Solutions

Q: What Jumbotron and LED screen products do you offer?

A: We specialize in a wide range of indoor and outdoor LED screens, including Jumbotron screens, and LED mobile trailers. Visit our website for a comprehensive product list.

Q: Do you provide Jumbotron and LED screen installation?

A: Yes, we offer sales and professional installation for all our LED products, including Jumbotron screens. Details can be found under the "Products" section.

Q: Where can I find the specifications for your Jumbotron LED screens?

A: Detailed specifications and brochures for our Jumbotron LED screens and other products are available upon request or in the "Products" section of Jumbotron.com.

Q: Do you offer LED Mobile Trailers?

A: Yes, we offer sales and installation of LED Mobile Trailers. Please see our product section for details.

Q: How do I select the right Jumbotron or LED screen for my needs?

A: Browse our product categories online. For personalized assistance in choosing the ideal LED screen or Jumbotron screen, contact our customer support team.

Orders/Shipping: Jumbotron & LED Orders

Q: How do I place an order for a Jumbotron or LED screen?

A: We provide a written quote for your review. To place an order, sign and return the quote to info@jumbotron.com.

Q: What are your shipping options for Jumbotron and LED products?

A: We offer complimentary door-to-door shipping within the contiguous 48 U.S. states.

Q: How can I track my LED screen or Jumbotron order?

A: Track your order using the tracking number provided in your shipping confirmation email (FedEx or UPS).

Q: What is the estimated delivery time for Jumbotron and LED screens?

A: Delivery times vary. Refer to your shipping confirmation for specific details.

Q: Can I modify or cancel my Jumbotron or LED screen order?

A: Order modifications or cancellations may be possible if manufacturing hasn't begun. Contact our support team immediately.

Returns/Warranty: Jumbotron & LED Returns

Q: What Jumbotron and LED products are non-returnable?

A: Certain items (e.g., personalized LED screens) are non-returnable. Consult our return policy for a complete list.

Q: Who pays for return shipping of Jumbotron or LED products?

A: Return shipping costs vary. Refer to our return policy for details.

Q: What if my Jumbotron or LED screen arrives damaged?

A: Contact our support team immediately with photos of the damage. We will assist with a replacement or insurance claim. All freight is insured.

Q: Does Jumbotron offer a warranty on LED screens?

A: Yes, our standard warranty is 2 years with the option to extend up to 5 years.

The terms of Jumbotron warranty

Jumbotron Screen Warranty

Component Defects: This warranty covers Jumbotron screens including LEDs, power supplies, control systems, and other electronic components, arising from manufacturing flaws or normal wear and tear. The warranty specifies the duration for which these components are guaranteed.

Workmanship: This covers issues related to the assembly and installation of the Jumbotron screen, ensuring proper construction and installation free from faulty workmanship.

Pixel Failure: The warranty addresses pixel failures, often specifying a tolerance for the number of dead or malfunctioning pixels within a defined screen area.

Brightness and Color Uniformity: The warranty may guarantee the screen's maintenance of a certain level of brightness and color uniformity throughout its specified lifespan.

Structural Integrity: This covers the physical structure of the screen, ensuring it is free from defects that could compromise stability or safety.

Parts Warranty and Repair/Replacement: Defective or worn-out spare parts supplied with the Jumbotron screen will be repaired or replaced.

Customer Responsibility: Customers are responsible for the shipping costs of returning defective parts to the repair facility.

Company Responsibility: Repaired or replacement parts will be shipped back to the customer at no charge.

Labor Exclusion: This is a parts-only warranty; labor costs for installation are not included.

Warranty Period: The length of time that the warranty is valid will be specified.

LED Module Replacement: Jumbotron & LED Support

Q: How can I change the LED module on my Jumbotron screen?

A: Yes, it is a simple process to change Jumbotron LED modules - watch our step-by-step guide here: Watch Video Guide

Spare Parts: Jumbotron & LED Support

Q: How long do I wait for spare parts?

A: Customers do not have to wait for spare parts. A generous supply of spare parts, including LED modules, beads, receiving cards, hub boards, power supplies, IC drivers, masks, wires, and connectors, is included with every new Jumbotron order. The specific inventory of spare parts provided depends on the size of the screen – larger screens come with more spares.

Contact/Support: Jumbotron & LED Support

Q: How do I contact customer support for Jumbotron and LED screen inquiries?

A: Email: info@jumbotron.com (Attention Customer Support) or call 877-794-2220 ext. 102.

Q: What are your customer support hours for Jumbotron and LED products?

A: Monday-Friday, 8:30 AM to 5:00 PM Eastern US Time.

Q: How quickly will I receive a response from customer support regarding my Jumbotron or LED screen question?

A: We aim to respond within 24 hours.

General Information: Jumbotron & LED Business

Q: What are your business hours?

A: 8:30 AM to 5:00 PM Eastern Time Zone USA.

Q: Where is your company located?

A: Wilmington, Delaware.

Q: Do you offer promotions or discounts on Jumbotron and LED screens?

A: Yes, we frequently offer promotions. Subscribe to our newsletter or check our website.

Q: Do you ship Jumbotron and LED products internationally?

A: Yes, we ship internationally. See our shipping policy for details.

Q: What payments do you accept for Jumbotron and LED products?

A: We accept Business Checks, ACH eCheck, Wire Transfer, Third Party Financing, Visa, Mastercard, PayPal for US customers. All international orders are paid in advance by wire transfer.

FAQ