FAQ

Jumbotron & LED Screen Solutions: Your Questions Answered

Products/Services: Jumbotron & LED Solutions

Q: What Jumbotron and LED screen products do you offer?

A: We specialize in a wide range of indoor and outdoor LED screens, including Jumbotron screens, and LED mobile trailers. Visit our website for a comprehensive product list.

Q: Do you provide Jumbotron and LED screen installation?

A: Yes, we offer sales and professional installation for all our LED products, including Jumbotron screens. Details can be found under the "Products" section.

Q: Where can I find the specifications for your Jumbotron LED screens?

A: Detailed specifications and brochures for our Jumbotron LED screens and other products are available upon request or in the "Products" section of Jumbotron.com.

Q: Do you offer LED Mobile Trailers?

A: Yes, we offer sales and installation of LED Mobile Trailers. Please see our product section for details.

Q: How do I select the right Jumbotron or LED screen for my needs?

A: Browse our product categories online. For personalized assistance in choosing the ideal LED screen or Jumbotron screen, contact our customer support team.

Orders/Shipping: Jumbotron & LED Orders

Q: How do I place an order for a Jumbotron or LED screen?

A: We provide a written quote for your review. To place an order, sign and return the quote to info@jumbotron.com.

Q: What are your shipping options for Jumbotron and LED products?

A: We offer complimentary door-to-door shipping within the contiguous 48 U.S. states.

Q: How can I track my LED screen or Jumbotron order?

A: Track your order using the tracking number provided in your shipping confirmation email (FedEx or UPS).

Q: What is the estimated delivery time for Jumbotron and LED screens?

A: Delivery times vary. Refer to your shipping confirmation for specific details.

Q: Can I modify or cancel my Jumbotron or LED screen order?

A: Order modifications or cancellations may be possible if manufacturing hasn't begun. Contact our support team immediately.

Returns/Warranty: Jumbotron & LED Returns

Q: What Jumbotron and LED products are non-returnable?

A: Certain items (e.g., personalized LED screens) are non-returnable. Consult our return policy for a complete list.

Q: Who pays for return shipping of Jumbotron or LED products?

A: Return shipping costs vary. Refer to our return policy for details.

Q: What if my Jumbotron or LED screen arrives damaged?

A: Contact our support team immediately with photos of the damage. We will assist with a replacement or insurance claim. All freight is insured.

Contact/Support: Jumbotron & LED Support

Q: How do I contact customer support for Jumbotron and LED screen inquiries?

A: Email: info@jumbotron.com (Attention Customer Support) or call 877-794-2220 ext. 102.

Q: What are your customer support hours for Jumbotron and LED products?

A: Monday-Friday, 8:30 AM to 5:00 PM Eastern US Time.

Q: How quickly will I receive a response from customer support regarding my Jumbotron or LED screen question?

A: We aim to respond within 24 hours.

General Information: Jumbotron & LED Business

Q: What are your business hours?

A: 8:30 AM to 5:00 PM Eastern Time Zone USA.

Q: Where is your company located?

A: Wilmington, Delaware.

Q: Do you offer promotions or discounts on Jumbotron and LED screens?

A: Yes, we frequently offer promotions. Subscribe to our newsletter or check our website.

Q: Do you ship Jumbotron and LED products internationally?

A: Yes, we ship internationally. See our shipping policy for details.

Q: What payments do you accept for Jumbotron and LED products?

A: We accept Business Checks, ACH eCheck, Wire Transfer, Third Party Financing, Visa, Mastercard, PayPal for US customers. All international orders are paid in advance by wire transfer.

FAQ